Back on legal issues though, it was interesting to note that an attorney had a complaint laid against him that he had charged hourly fees in a matter instead of contingency as he had agreed. Of course one should stick to that is agreed but it is funny how clients reaction depends entirely on the quantum involved.
The bottom line, as many of our colleagues learn, is that if the matter turns out to be a great success you will face a complaint about contingency fees, and if it is goes sour then you will face a complaint that 25% is the be all and end all and that is what you should have charged. So you take a knock on the small ones and on the bigger ones – if only staff would work on the always take a knock principal!
Make sure you sign up proper fee agreements to prevent "confusion" by clients which will never co-incide with what suits you!